Krishnamurthy, Prashanth

Prashanth Krishnamurthy is a distinguished technology leader with over 17 years of experience in architecting large-scale contact center solutions. Currently serving as a Senior Partner Solutions Architect at AWS, he specializes in creating seamless omnichannel customer experiences through the AWS service Amazon Connect. He has extensive knowledge of platforms like Genesys Engage/Multicloud CX, and Genesys Cloud CCaaS. His technical expertise spans voice/chatbots, cloud computing, generative AI, IVR, CTI, routing, and voice biometrics. Throughout his career at organizations like AWS, Anthem, and Bank of America, Prashanth has led complex implementations and driven significant technological transformations. A recognized thought leader, Prashanth holds numerous certifications, including AWS Solutions Architect and Genesys Cloud Professional. He is also a recipient of multiple industry awards and regularly contributes technical content through publications and speaking engagements.