Business Intelligence Group Announces the Winners of the 2019 Excellence in Customer Service Awards
PHILADELPHIA, PA—May 7, 2019—Today, the Business Intelligence Group named 40 companies, executives and products as winners of the 2019 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.
“According to a recent report, more than half of all consumers globally have a higher customer service expectations than they did just one year ago, so it should come as no surprise that companies and vendors alike are investing time and capital in improving customer outcomes,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “We are thrilled to be honoring this year’s winning executives, companies and products as they focus on improving how we all experience the companies and organizations that we rely on in our daily lives.”
The 2019 Excellence in Customer Service Awards winners are listed below:
Consultant of the Year
Alorica
Executives of the Year
Jennifer Dearman, Vice President of Global Customer Success, Kronos Incorporated - Internet and Technology
Kevin Ortner, President and CEO, Renters Warehouse - Real Estate
Stu Sjouwerman, CEO and Founder, KnowBe4 - Software
Danielle Fisher, Director of Global Support, KeepTruckin - Transportation
Front-Line Pro of the Year
Provident Financial Romania - Financial Services
Organization of the Year
Small
AdCellerant - Business Services
Agiloft - Internet and Technology
FastSpring - Software
OnSIP - Telecommunications
Realeflow - Real Estate
RoamRight, an Arch Insurance Company brand - Insurance
TradePMR - Financial Services
Medium
AireSpring - Telecommunications
Copyright Clearance Center - Non-profit
Diligent - Other
Spireon, Inc. - Transportation
SquareTrade, an Allstate company - Internet and Technology
V Digital Services - Business Services
Yext - Software
Large
Provident Financial Romania - Financial Services
Vivial - Business Services
Vivint Smart Home - Internet and Technology
International Cruise & Excursions (ICE) - Travel and Leisure
Outsource Partner of the Year
Medium
Ansafone Contact Centers
Large
Alorica
Technology of the Year
Small
Chorus.ai - Software
Passage AI - Other
Valimail - Internet and Technology
Voicesense - Voice-based Predictive Analytics Technology - Other
Medium
Astute Bot: Digital Customer Self-Service - Software
Star2Star Full Spectrum Communications Solution - Telecommunications
SmartDrive Systems, Inc. - Transportation
Toast Inc. - Internet and Technology
Large
Citi Retail Services - Financial Services
Verint - Business Services
Transformation of the Year
Agero, Inc. - Internet and Technology
Citi Retail Services - Financial Services
Klook - Travel and Leisure
ServiceNow - Software
In addition to the winners above, this year’s judges also recognized several companies as finalists including Adaptiva, Chorus.ai, Delphix, DreamHost, HGS, InsureMyTrip, LogicMonitor, PERQ Software, PlumChoice, Prepaid Ventures, Simple Syllabus, Snapt, Inc., Strikedeck, Thycotic, UJET, and VIPdesk.
For more information about the Excellence in Customer Service visit https://www.bintelligence.com/excellence-in-customer-service-awards.
About Business Intelligence Group www.bintelligence.com
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
Contact
Maria Jimenez
Chief Nominations Officer
+1 909-529-2737
jmaria@bintelligence.com